SMS Terms & Conditions

Effective Date: April 4, 2026
Last Updated: April 4, 2026

By opting in to receive SMS/text messages from Fresh Start Exteriors (“Company,” “we,” “us,” or “our”), you agree to the following terms and conditions. Please read them carefully before providing your consent.

1. Program Description

Fresh Start Exteriors offers an SMS messaging program to keep customers and prospective customers informed about our home remodeling services. Messages you may receive include:

• Appointment Confirmations: Confirmation of scheduled consultations, inspections, and project meetings.
• Project Updates: Status updates regarding your remodeling project, including scheduling changes and milestone notifications.
• Service Reminders: Reminders about upcoming appointments, seasonal maintenance tips, and follow-up communications.
• Promotional Messages: Occasional offers, discounts, and information about our services (with your prior express written consent).

2. Opt-In and Consent

You may opt in to receive SMS messages from Fresh Start Exteriors by:

• Checking the SMS consent checkbox on any form on our website (freshstartexteriors.com)
• Providing your phone number and expressly consenting to receive text messages during a phone call or in-person consultation
• Texting a designated keyword to our business number

By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided, and you consent to receive autodialed or prerecorded text messages at that number from Fresh Start Exteriors.

Consent is not a condition of purchase. You are not required to opt in to SMS messaging to receive a quote, schedule a consultation, or purchase any service from Fresh Start Exteriors.

3. Message Frequency

Message frequency varies based on your interaction with our services. You may receive:

• Transactional messages (appointment confirmations, project updates): As triggered by your project activity.
• Promotional messages: No more than 4 messages per month.

Frequency may vary. We will not send messages excessively or outside of reasonable hours.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us.
• Contacting us directly at (727) 916-7304.

After you send STOP, you will receive a one-time confirmation message acknowledging your opt-out request. You will not receive any further messages unless you re-subscribe. Opting out of SMS will not affect other communications (e.g., email) unless you separately request those changes.

5. Help and Support

If you need assistance with our SMS program, you can:

• Reply HELP to any text message for instructions.
• Call us at (727) 916-7304.
• Visit our Contact page to reach our team.

6. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan. Fresh Start Exteriors is not responsible for any messaging or data charges incurred by your carrier. Please contact your wireless provider for details about your text messaging plan.

7. Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Fresh Start Exteriors makes no guarantee that messages will be delivered successfully. Delivery is subject to effective transmission by your mobile carrier and compatibility of your device.

The following carriers (among others) are supported, though not guaranteed: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket, Metro by T-Mobile, U.S. Cellular, and other major U.S. carriers.

8. Privacy and Data Use

Your phone number and any information provided through SMS interactions will be handled in accordance with our Privacy Policy. Key points include:

• We will not sell, rent, or share your phone number with third parties for their marketing purposes.
• Your phone number will only be used for the purposes described in this SMS program.
• Your information may be shared with our SMS service provider solely for the purpose of delivering messages on our behalf.
• We implement reasonable security measures to protect your data.

9. CTIA Compliance

Our SMS program complies with the Cellular Telecommunications Industry Association (CTIA) Short Code Monitoring Handbook and best practices, including:

• Obtaining proper consent before sending messages
• Providing clear opt-out instructions in every message
• Honoring opt-out requests promptly
• Disclosing message frequency and data rate information
• Maintaining records of consent

10. Compliance with Federal and State Laws

Fresh Start Exteriors complies with all applicable federal and state laws governing SMS/text messaging, including but not limited to:

• Telephone Consumer Protection Act (TCPA): We obtain prior express written consent before sending autodialed or prerecorded promotional messages. Transactional messages are sent with prior express consent.
• CAN-SPAM Act: To the extent applicable to SMS, we follow all relevant guidelines.
• Florida State Regulations: We comply with Florida’s consumer protection laws and telecommunications regulations as they apply to SMS marketing.
• FCC Regulations: We adhere to Federal Communications Commission rules regarding wireless communications.

11. Changes to These Terms

We reserve the right to modify these SMS Terms & Conditions at any time. If we make material changes, we will notify active subscribers via text message. Continued participation in the SMS program after changes are posted constitutes your acceptance of the revised terms.

12. Legal Notice

These SMS Terms & Conditions constitute a legally binding agreement between you and Fresh Start Exteriors regarding your participation in our SMS messaging program. By opting in, you acknowledge that you have read, understood, and agree to be bound by these terms. Fresh Start Exteriors reserves all rights not expressly granted herein.

This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from this agreement shall be resolved in the courts of Hillsborough County, Florida.

13. Contact Us

For questions or concerns about these SMS Terms & Conditions, please contact us:

Fresh Start Exteriors
Tampa, FL
Phone: (727) 916-7304
Website: freshstartexteriors.com